Refund Policy

We do not accept refunds or change of mind, however if for any reason your gift is damaged in transit, you can return the items to J’adore Gifts HQ (if we are notified within 24 hours of the gift being received). All products are checked for quality before dispatch, and while we endeavour to deliver your product in perfect condition, what happens when the goods are dispatched is out of our hands. 

Should this happen you need to return the damaged *item/s within 14 days from original date of email correspondent approval and we will re-send the product and pay for the return and additional postage charges. In the case where the product is sold out we will offer an exchange with similar agreed item/ value, store credit or a full refund.

*All products must be in unused condition and within their original packaging if applicable. We cannot accept returns on items that have been opened, damaged, consumed or used.

How to process your return

To seek replacement for the damaged item/s, you must email us hello@jadoregifts.com.au to obtain prior approval. To assist us in processing your claim as soon as possible, please include the following information

  • Order number
  • Item code (if you ordered more than one product)
  • Reason for return
  • Supporting photos 

 

Preparing the item to be returned

A return label will be emailed to the email address provided by you, print the label and securely affix it on the bag/ satchel/ box making sure there is no other shipping labels on it. Make sure the item/s are packed in a safe and secure manner. The courier will pick it up at the assigned day. 

Return the item/s to: J’adore Gifts Ground Floor, 15 Cochranes Road, Moorabbin, Victoria 3189

 

Exemptions

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, or hazardous materials. 


Additional non-returnable items: 

  • Gift cards
  • Some health and personal care items
  • Earrings

 

Partial Refund

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery. 

 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be emailed to the email provided by you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themself to give to you later, we will send a refund to the gift giver and they will find out about your return. 

 

Sale Items

Unfortunately, we are unable to offer a return on sale items, except in cases where the goods are faulty or damaged.

Please note that J’adore Gifts will, at all times, honour its obligations under Australian Consumer Law.